FAQ
General
- How can I change my address and/or bank details?
- What are the bank details of Daimler Truck Financial Services?
- I have changed my contact details, but I also have other agreements with Mercedes-Benz (such as insurance). Do I have to change my details everywhere?
- I have a complaint about my lease agreement.
- I have a complaint about the use of my personal data.
- Where can I find information in regard to CSRD or ESG?
Contract
- Where can I request a copy of my agreement?
- Where can I request a copy of an invoice?
- Can I receive my invoices by e-mail?
- Where can I request my amortisation table?
- I drive more or less kilometres than contractually agreed.
- Can I suspend my vehicle registration?
- I have lost my registration certificate or registration card, what do I do now?
- Where can I order new license plates if I have lost them?
- Why can’t I transfer my vehicle registration?
- I have left the company. Am I now released from my obligations under the lease?
- I have a complaint about my lease agreement.
Finance
- Where can I request a copy of an invoice?
- Where can I request my amortisation table?
- Can I receive my invoices by e-mail?
- Is payment of invoices only possible via direct debit?
- Can I change the payment date of my invoice?
- What can I do if I am unable to pay my invoice?
- What should I do if payment by direct debit has failed? How can I pay my invoice?
- Will I be charged if I don’t respect the payment term?
- What are the bank details of Daimler Truck Financial Services?
- I have received an invoice for maintenance/repair of my vehicle.
- I have received a fine for driving without a Eurovignette (BZM = Heavy Motor Vehicle Tax).
- I have received a chargeback for a fine, but haven’t received the disposition.
- How can I file a procedure objection?
- How can I pay the surrender charge?
- I have received charges for holding tax (road tax) on my vehicle while this is included in my agreement. What can I do?
- I have repaid my loan in full, but the loan is still registered with the BKR.
- Why do I pay more interest and less amortisation in the early periods of my loan/financing than in the later periods?
- When will I receive my credit amount back to my bank account?
- Can I receive an invoice without mentioning interest?
Maintenance
Damage
End of contract
- How can I receive a proposal for early termination?
- What should I do if I want to prolong my current agreement?
- Can I take over the vehicle at the end of the agreement?
- Can I prolong my final instalment?
- Can my finance agreement be taken over by another party?
- What is the process after I have completed and returned the transfer form?
- How can I pay the surrender charge?
- When will I receive the ownership papers?
- I have repaid my loan in full, but the loan is still registered with the BKR.
Would you like to learn more?
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